Learn how to respond to Difficult Conversations

Welcome guys in this course I will be your instructor. In this course I will talk straight to the point. Therefore, we will cover more in less time.

I tried my best to make this course compact and valuable. Because lots of people don’t have enough time to watch lengthy courses. So, if you are one of those then this is perfect course for you.

A difficult conversation is a planned discussion about an uncomfortable topic or a negative experience where the goal is to share different perspectives, build mutual understanding, and develop respect (not to persuade or win”).

Conflict is unavoidable in all aspects of life, both personal and professional. You must convey terrible news, apologize for a mistake, request a change, or even quit a vital relationship or partnership. All of these situations require conversations, and these conversations are difficult.

We’re going to transform the way we think about conflict in this course. We’ll investigate what makes a conversation challenging. We’ll discuss the power structures at work. I’ll even offer you a template to use when you have that difficult conversation. Finally, how to use a magic phrase to test for resistance.

A ‘difficult conversation’ is one which is about anything you find it hard to talk about. Examples in the work setting include, poor work performance, serious misconduct, the need to terminate someone’s employment, or a supply contract. People rarely enjoy conflict or confrontation.

Difficult conversations become difficult when there is a dissonance between how we feel and what action we are taking. Common emotions one experiences are fear, apprehension, guilt. To manage these, is the first step towards preparing oneself.

So, if you have a difficult conversation ahead of you, this is a great opportunity. Allow me to demonstrate how to initiate, engage in, and navigate difficult conversations.

So, lets get start the journey.

Thank you.