HR Conflict Management and Emotional Intelligence 3.0 , Conflict Management, Emotional Intelligence, Human resources, HR Skills, Conflict Resolution, Conflict in the Workplace.
What you”ll learn:
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Understand the sources and types of workplace conflicts, identifying early warning signs and their impact on individuals and organizations.
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Apply a range of conflict resolution strategies, including collaborative problem-solving, mediation, and negotiation skills, to achieve mutually outcomes
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Develop emotional intelligence competencies, including self-awareness, self-regulation, empathy, and social awareness, to navigate conflicts with empathy
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Employ emotionally intelligent communication techniques, such as assertive communication and active listening, to de-escalate conflicts and build rapport.
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Utilize advanced conflict management techniques, including cross-cultural conflict resolution and conflict coaching, to address diverse workplace challenges
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Implement emotional intelligence principles in HR practices, including recruitment, training, and performance management, to foster a positive and supporting
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Build strong interpersonal relationships and trust within teams by fostering a culture of respect, collaboration, and open communication.
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Demonstrate proficiency in applying conflict management and emotional intelligence principles through practical exercises, case studies, & real-world scenarios
Course Description
The HR Conflict Management and Emotional Intelligence 3.0 course is designed to equip participants with the essential knowledge and skills needed to effectively manage conflicts in the workplace while leveraging emotional intelligence principles.
Conflict in the workplace is inevitable, but when handled poorly, it can lead to decreased productivity, low morale, and strained relationships. This course begins by exploring the various sources and types of workplace conflicts, helping participants understand the early warning signs and underlying dynamics.
Participants will then delve into a range of conflict resolution strategies, including collaborative problem-solving, mediation techniques, and negotiation skills. Through interactive exercises and case studies, they will learn how to facilitate constructive dialogue, build consensus, and reach mutually beneficial solutions.
Emotional intelligence (EI) plays a crucial role in navigating conflicts with empathy, self-awareness, and social awareness. Participants will explore the components of EI and how they can apply them to manage their own emotions, understand others’ perspectives, and communicate effectively during conflict situations.
Building on this foundation, participants will learn practical techniques for emotionally intelligent communication, conflict de-escalation, and relationship-building. They will gain insights into managing cross-cultural conflicts, coaching individuals through conflicts, and integrating EI principles into HR practices such as recruitment, training, and performance management.
By the end of the course, participants will emerge with a comprehensive toolkit for effectively managing conflicts in the workplace, fostering positive relationships, and promoting a culture of collaboration, respect, and emotional intelligence. Whether they are HR professionals, team leaders, or employees seeking to enhance their conflict resolution skills, this course offers valuable insights and strategies for navigating the complexities of interpersonal dynamics in today’s diverse workplace environments.
In this master course, I would like to teach the 5 major topics:
Module 1: Understanding Conflict in the Workplace
Module 2: Conflict Resolution Strategies
Module 3: Emotional Intelligence in Conflict Management
Module 4: Applying Emotional Intelligence Techniques
Module 5: Advanced Topics in Conflict Management and Emotional Intelligence
