Computer Helpdesk Networking Basics – IT Support Technicians

Computer Helpdesk Networking Basics – IT Support Technicians, Learn the basics of computer networking and the OSI model for desktop support technicians in this 30 minute course.

Over this course, you’ll learn some of the basic fundamentals surrounding computer networking and the OSI Model, topics include the following:

* Switches vs Hubs

* Half duplex and full duplex data transmissions

* IPv4 and IPv6

* Quality of Service (QoS) and how this works

* High level explanations of each layer of the OSI Model and how they relate to networking.

Also included are some real-world examples of how the OSI Model is applied in a corporate environment, as well as how troubleshooting tasks make use of this model.