Telephone Selling Techniques , Mastering the art of telephone sales techniques in the home or office.
Course Description
This Course is in 10 Easy to Follow but Comprehensive Sessions
Session 1: Preparation
Preparation is the cornerstone of achieving success. whether it’s in a personal or professional capacity. this involves taking steps, gathering resources, and planning to ensure that you are adequately equipped and organized to achieve your objectives. I will guide you on optimizing your office setup for a prosperous business.
Session 2: Your Telephone Script
Your Telephone script serves as the essential framework for building effective business communication. It serves as the roadmap guiding your interactions to your sales calls. I will explain how to write a script that will ensure your message is consistent across all interactions.
Session 3: Initiating your first telephone call
Initiating your first telephone call effectively is crucial for establishing a positive first impression and achieving your communication goals. I’ll show you how to communicate with professionalism fostering rapport to lay the foundation for a lasting relationship.
Session 4: Following up with an email
Following up with an email after a telephone conversation contributes to the overall effectiveness of your communication skills. I will elaborate on this and provide you with recommended email templates
Session 5: Mastering active listening
Mastering active listening is equally a crucial communication skill that goes beyond simply hearing what someone is saying. It involves fully engaging with your prospect, processing their message, and responding thoughtfully. Regular practice is essential to attain optimal results, and I will guide you through.
Session 6: The Phone Call Follow Up
The Phone Call Follow Up plays a vital role of effective communication and relationship management. It is a practice that brings numerous benefits and contributes to the success of business interactions. I will provide you with examples of conversations that will make you memorable to your prospect right from the beginning of the call.
Session 7: Effective Voicemails
This is designed to maximize the benefits of your messages while ensuring that your messages are clear, professional, and yield desired outcomes. I’ll provide you with tips on how to prompt your prospect to return your call, even during your first initial contact.
Session 8: Navigating the Gatekeeper
In a business context, a “gatekeeper” refers to an individual responsible for controlling access to a person within their company. I will help you overcome these challenges by offering recommended responses to their initial reactions when you make a call.
Session 9: Handling Objections
An objection means ‘I do not have enough information to make a decision’. I will demonstrate effective ways to address various objections through examples and guide you on acknowledging your prospect’s feelings and concerns.
Session 10: The Art of Closing
The Art of Closing is your final segment of this course. Once you’ve successfully grasped the content of the previous nine sessions, you will be well-equipped to secure a mutual agreement and close the deal. I’ll provide you with various suggestions on what to say and what not to say during this crucial phase.
Who this course is for:
- Working from home or in a shared office
- Beginners new to telephone sales
- Sales professionals wanting to improve their telephone selling techniques
- Business owners and entrepreneurs wanting to sharpen their sales strategies
- Anyone seeking enhanced telephone communication skills
